Welcome to Our FAQ

Here You can easily find answers on the most frequently asked questions (and more)!

Book Creation

Nothing really! Just get started using one of our templates – later, You can still edit the book, upload images etc. It really is supposed to be quick & easy for You as the creator!

It takes just about 3-5 minutes to set up Your book project and get others invited!

 

Then, give Your co-creators 3-5 days to participate to ensure the book gets filled properly and not rushed (some may want to think about what to write down or look for the perfect picture to upload).

Right now, You can…

  • edit the questions
  • edit texts (like introduction, book title…)
  • select layout images
  • change the book color
  • add images either for normal photo-pages or in full-size

In the near future we want to add options such as

  • changing the font of the text You write
  • adding an image to the cover
  • adding own (company-) logos

What other things would You like to see? → Share Your feedback here

Right now, You can do the following

  • Answering questions in textform
  • Add emojis in the text
  • Upload a profile picture (zoom, rotate)
  • Select a personal avatar
  • Upload other images for photo-pages

In the near future we want to add options such as

  • changing the colour of book pages
  • changing the font of the text You write
  • adding stickers

What other things would You like to see? → Share Your feedback here

You receive a unique URL for Your book project via email once You create a book. Therefore, please check Your email-inbox (sent by [email protected] with the subject “Here is the link to Your book project for”). In case You deleted this email, just visit our recovery page, enter Your email address and You will receive an email with all related books.

Books4Memories guarantees different storage durations that are as followed:

  • Without verification: after 1 week
  • Verified, but no responses: after 1 month
  • Responses but not purchased: 3 months after latest 
  • Purchased: 5 years

For verified projects with responses You will receive a reminder message one week prior to deletion so that You can decide whether You want to purchase the book so that it doesn’t get deleted.

 

Please note: In case we have to discontinue our service offer, everyone who had purchased a book will be sent their (online) book as PDF file.

You decide what information You are putting into the book (like which anecdotes You share or which images You upload). 

 

Note that You can submit without entering Your email-address so that it won’t be connected.

Order Process

At Books4Memories You can choose one of the following secure payment options:

  • Credit Card (Visa or Mastercard)
  • SEPA Direct Debit
  • Sofort Überweisung
  • Paypal

Yes! Part of the book overview page is a preview of the status. You can check there if all is complete and decide which answers or images You want to exclude (for instance when there are duplicates or inappropriate responses).

No. By clicking on the Button “place order now” You are submitting a legally binding offer. Then, Books4Memories will instantly send an automated confirmation of receipt and acceptance via email. With this email, the purchase will be binding.

Therefore, please ensure that all information entered is correct – and that the book version is ready to be printed. Remember, that You can edit Your book in the book overview anytime.

In case the delivered goods have a defect (such as insufficient printing quality, missing pages, etc.), please go to the Reclaim Page and submit a request describing Your case. We will then check Your case and get in touch with you immediately.

Obvious defects have to be reported immediately within 14 days.

Further, please note that all books are uniquely produced and reclaims will only be granted in case of valid reasons (see some examples on the linked page)

Books

Our books are all in a DinA5 format. The paper has a shiny look and 170g/m² (the cover is 300g/m²)

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Shipping & Delivery

Worldwide! (Except for Belarus, China & Russia.)

Note that we’re not sending packages to post boxes or DHL Packing Stations.

Basic Shipping: Standard shipping without a tracking code (Germany Only)

Premium Shipping: Shipping with a tracking code (Worldwide)

Express Shipping: Not yet available – Expedited shipping with a tracking code

Basic shipping to Germany is free – if You want to have a tracking ID or need express shipping, extra costs will occure.

Premium Shipping costs €3,90 within Germany and €8,90 for international shipping.

Germany: Since each book needs to be printed individually, delivery will happen within 8 working days. 

Europe: Since each book needs to be printed individually, and delivery to another country takes longer, You can expect 2 weeks from order to delivery.

Worldwide: International Shipping takes longer and heavily varies by the exact destination. You need to expect in any case a minimum of 3 weeks from order to delivery.

 

So, In case You need the book at a fixed date (e.g. for a party), order early enough!

But in any case, You always have the online sharable version to show as fallback option.

Contact

We LOVE feedback! That’s why we created this feedback-page through which You can easily share Your thoughts with us!

That shouldn’t be the case of course. So please help us by letting us know what exactly You are experiencing or have experienced. 

For this, go this “report issues”-page and submit the form. Thanks!

In case the delivered goods have a defect (such as insufficient printing quality, missing pages, etc.), please go to the Reclaim Page and submit a request describing Your case. We will then check Your case and get in touch with you immediately.

 

Obvious defects have to be reported immediately within 14 days.

 

Further, please note that all books are uniquely produced and reclaims will only be granted in case of valid reasons (see some examples on the linked page)

We’re just starting, which is why we have not yet created profiles on rating platforms. We will update this soon though.

You can just use the form below.

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